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kundeservice

Customer service

The power market in Norway is divided in two. The grid operatores and the electricity suppliers. 

The grid company owns the power grid and the electric meters in its license area. This means that you must have a grid rental contract and pay a grid rental to TrønderEnergi Nett when you live in our area. The grid rental is the transmission price, divided into an annual fixed fee and an energy charge of each kilowatt hour (kWh) used by the customer. In addition to the grid rental there are government charges, which make up a substantial part of the total.  

As grid owner we have a duty to supply you with electricity until you get a contract with an electricity supplier. This duty is called "Leveringsplikt" (Electricity supplied under statutory duty). This is only ment to be a temporary arrangement. "Leveringsplikt" can be more expencive than the electricity purchased from an ordinary electricity supplier.

When it comes to electricity ​, there are several companies to choose from. You enter into an agreement directly with the electricity supplier of your choice. You then pay an amount relative to the amount of electricity that you use.  

Dictionary:
Norwegian            English
Måler Meter
Målernummer Meter number (in your fusebox)
Målerstand Meter digits
Målepunkt ID Meter identification (at your invoice)
Nett The power grid
Nettleie     Transmission cost/fee
Strøm Electricity
Leveringsplikt Duty of delivery (electricity supplied from the grid owner at a higher cost than from an ordinary elecricity supplier).
Kundenummer Customer number
Sikring Fuse
Sikringskap Fusebox
Siffer Digit
Faktura Invoice (bill)
Lese av måleren Read the meter  
Avlesning Meter reading
Forbruk Consumption
Å forbruke Consume
Stolpe Pole
Ledning Wire
Kabel Cable
Utgifter Expenses
Forfallsdato Due payed
Betaling Payment

Din Side
Din Side is a web page where you can manage your own account. It allows you to be updated on your electricity consumption, prices, invoices, etc.

If you are a customer of TrønderEnergi Nett AS (the power grid) you go to TronderEnergiNett.no and then "DinSide".

If you are a customer of TrønderEnergi Marked AS (electricity) you go to TronderEnergi.no and then "DinSide".
 
Reading of your electricity meter
In order to ensure that your invoice is correct every time, it is important that you read the meter, and submit the reading to your local grid owner. You can submit the reading on web (DinSide), by SMS or call 07250 and press 1 for our automatic phone. See TronderEnergiNett.no.
 
Moving
When a person is moving into a new flat or house we need the persons name, birthdate and phonenumber. In addition we need the meter number, meter stand and moving date.

Call us
If you have any questions, please do not hesitate to contact us. 
TrønderEnergi Nett AS (the local grid owner): 07250
TrønderEnergi Marked AS (electricity company): 07273

If you are calling from abroad: +47 73 54 16 00